Refund policy

*ALL SALES ARE FINAL*

EXCHANGES ARE ONLY ELIGIBLE UNDER SPECIFIC CIRCUMSTANCES

 

RETURNS AND EXCHANGES POLICY:

Exchanges are only eligible for damaged or faulty items. Please inspect your order upon receiving it. If you notice any damage or defect, please contact our customer support team immediately. The item must be returned unused and in the exact same condition that it was shipped and received in. Please exercise caution when wearing items, as products altered/damaged from its original condition will be rejected.

To initiate a return, please contact our customer support team at support@scalestudios.co within 7 days of receiving the item. Return claims must include several high-quality photos of the damage/faults, as well as the order number associated with the item. Exchanges can only be processed if the item is proven to be faulty. We reserve the right to refuse any return if it has not met our standards. 

Customers are responsible for paying return shipping costs. Shipping costs are non-refundable. Once a refund is received, the cost of return shipping will be deducted from the refund.